Receiving and purchasing gifts for McKinna is always a fun little adventure.  Though the presents are for her opening them is 3/4’s of the fun.  However, having to return ANYTHING to Babys R Us or Target is a royal pain.  They have the worst return policies we have ever run into.  The latest misadventure came yesterday when Erin and I tried to return a duplicate gift back to Babys R Us (Wolfchase Location).   What should have been a 10 minute task turned into an hour of what exemplifies the lack of corporate efficiency in this country.

We went to the counter and explained the situation: duplicate gift that was purchased online and we didn’t have a gift receipt, but it was on our registry.  First, the lady couldn’t locate the item on our registry and then alluded to the possibility that we wouldn’t be able to return it.  After getting the manager involved he said that the product wasn’t in their inventory database at all even though it was purchased from their company.

Mind boggling.

Finally, after 35 minutes of haggling with four different employees who couldn’t find their way out of a paper bag, they were able to lookup some inventory number and locate our purchase in their system.  Unfortunately, they were going to give us $7 less than what was paid for online because they had marked it as a clearance item.  So we had to argue that point.

At long last we got everything straightened out and took our gift card to purchase the two items that we really wanted which are a M and a W wood letters.  Guess what??? They where sold out of both those letters.  Can you believe it?!

Erin is going back to the other location to see if they have her initials.

What a misadventure!!!!